Configuration

Everything DineFlow does is configured through the dashboard at app.dineflow.ai. There's no config file to edit and (today) no API to call — you make the change in the UI, the AI picks it up within ~15 seconds.

Restaurant info

Set in Settings → Restaurant:

• Name, description, cuisine type
• Address (line 1, city, country)
• Timezone (drives "tonight at 7" interpretation)
• Currency (drives SMS confirmation formatting and menu prices)
• Default language + supported languages (EN, ES, JA, AR)

Hours and holidays

Set in Hours:

• Weekly schedule per day (open / close, or "closed")
• Multiple service blocks (lunch + dinner)
• Special dates (holidays, private events, one-off closures)
• Last-seating offset (default 60 min — if you close at 22:00, latest bookable slot is 21:00)

Menu

Set in Menu:

• Add items by hand, OR upload a PDF / image and we extract them
• Categories with custom order
• Allergens (dairy, eggs, gluten, nuts, peanuts, sesame, shellfish, soy, sulfites, fish)
• Dietary tags (vegan, vegetarian, halal, kosher, gluten-free)
• Toggle items "out of stock" — AI stops offering within 60 seconds

Tables

Set in Tables:

• Add tables with seat count, location (indoor / outdoor / bar / patio), zone
• Floor-plan view for drag-drop layout
• max_party_size is computed from your largest single (or combinable) table

AI voice + persona

Set in Settings → AI:

• First message (the greeting the AI uses on call answer)
• Persona description (free text — how the AI should speak)
• Tone (formal / casual / playful / minimal)
• Voice (from Vapi's voice library; sample with the Test button)
• Temperature (creativity knob, default 0.7)

Knowledge base + FAQ

Set in Knowledge:

• Free-form facts the AI should know (parking, dress code, kid policy, BYO rules)
• FAQ pairs (question + answer) the AI recites verbatim when asked
• Edit triggers a Vapi assistant refresh within ~15 seconds

Booking policy

Set in Settings → Booking policy:

• Cancellation window
• Min advance booking hours
• Max advance booking days
• Custom policy text (the AI quotes this on request)

AI mode

Set from the dashboard top bar:

• Live — AI confirms bookings instantly
• Shadow — AI drafts; you approve from the Approvals queue
• Paused — AI politely declines and asks the caller to ring back

Programmatic access

Not exposed publicly today. Enterprise contracts can scope custom API work — email general@dineflow.ai.