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Privacy Policy

Last updated: January 1, 2024

At DineFlow.ai ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email, phone number)
  • Business information (restaurant name, address)
  • Payment information (processed securely through third-party providers)
  • Account credentials and preferences

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

  • Device information (IP address, browser type, device identifiers)
  • Usage data (pages visited, time spent, interactions)
  • Call data (recordings, transcripts, metadata)
  • Analytics and performance data

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing, operating, and maintaining our services
  • Improving and personalizing your experience
  • Processing payments and managing your account
  • Communicating with you about services, updates, and support
  • Analyzing usage patterns and optimizing our platform
  • Ensuring security and preventing fraud
  • Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and monitoring
  • Compliance with data protection regulations

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt-out of certain data processing activities

To exercise these rights, please contact us at privacy@dineflow.ai.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: